Microsoft Dynamics 365 Customer Engagement
Microsoft Dynamics 365 combines powerful servicing, sales and marketing tools to give you a clear view of all your customers: from initial contact to post-sale support.
Microsoft Dynamics 365 Customer Engagement (D365 CE) is all about nurturing and winning new customers and retaining the ones you already have and increasing trust and loyalty!
Exceeding your customer expectations is expected these days, with D365 the core of your customer relationship management you will be able to nurture new prospects, win new business and keep your existing customers happy beyond their expectations.
D365 CE provides a full customer relationship management experience through five individual apps:
Sales, Customer Service, Field Service, Project Service Automation, and Marketing.
This allows customers to pick which areas of CRM they currently need while offering the ability to scale up with other great applications as they continue to grow.
D365 CE enables the replacement of manual tasks with automated processes. Follow guided processes for lead qualification, service issues and other processes that reflect your rules and methodology to consistently reach successful outcomes.
It works across all your devices and there are free mobile apps available with every D365 licence (Android, iOS & Windows). Deep integration between D365 and Office 365 brings together business processes and personal productivity. Leverage Outlook, Excel, Word and other familiar tools for an unrivalled connected experience.
This empowers you and your people to drive efficiency and productivity throughout your operations.
Dynamics centralises your data into a single interface by integrating with other applications, cloud services and external data sources. This includes: accounting databases, email marketing, websites, surveys and many more…